Your Business Etiquette Professional Training Choices |
|
 |
|
 |
|
Although, business protocol is usually focused around the deal and value, business etiquette is still an essential part of any interaction, especially those that include profit and the loss of profit. That is why there is such value in business etiquette. Whether it be customer service, interoffice relations or interviewing skills they can all impact the bottom line.
We go out of our way, improving customer service through our customer service training programs and make sure that workplace etiquette stays intact by improving employee relationships. Through our business etiquette seminars you and your staff will learn proper business etiquette even to the point of international business etiquette and dining etiquette for professionals.
We leave no facet of business unaddressed. Through communication skills and conflict resolution, we will teach comprehensive business etiquette to your entire staff. With appropriate business management and professional training, it can be assured that internal conflicts like sexual harassment can be avoided and dealt with in the most professional manner. Come see how we can help you and let us be the life coach for you and your business.
|
Business Etiquette Professional Workshops include: |
|
 |
Professionalism, the Key to Our Success
Highly recommended for All Companies, regardless of size |
|
Business Etiquette starts right here. This is an amazing Workshop for any company who desires to help their employees become impeccable professionals who define success. Employees will walk away from this workshop with a new commitment to integrity, higher work performance, unity, excellence both personally and professionally and an overall greater devotion to self improvement. By so doing, every company will rise to a greater level of productivity, commitment and success. This workshop comes with a 100% money back Guarantee that you will witness a noticeable change in the environment of your staff. It truly will be some of the best money you can invest in your company. Improving Customer Service begins with a Professional Staff. Here are some of the topics covered in this workshop:
Professional Workshop Outline:
I. Professionals
- Are Passionate
- Have Integrity
II. A Professional is Positive
- Why
- Unkind Remarks
- Gossip
- Unofficial Complaints
- Faults
- “Lift”
III. A Professional Works Well with Others
- Make things Right Immediately
- Look for Good in Others
- Everyone Has Something to Offer
- Great Listener
- Communicates Clearly
- Punctuality
IV. A Professional Gives Compliments
V. A Professional is Organized
- Management of Time
- Work Space
- Priorities
VI. A Professional Helps Others Succeed
- Delegators of Responsibility
- Meeting and Evaluations
- Joy in Success of Team
- Team well Equipped
VII. A Professional Helps Carry the Load
- Flexibility
- Give 110%
- Show Your Team Spirit
- Realize the Importance of Your Network
VIII. A Professional is Accountable
- Ethical Standards
- Devoted to the Cause
- Customer Satisfaction #1
- Accepts Responsibility
- Is Strong, yet Humble
IX. Criticism versus Correction
X. A Professional Leads by Example
- Enthusiastic
- Initiative
- “Cool” Under Pressure
- You are the Expert
- Committed to Self Improvement
|
|
|
 |
Interviewing Etiquette, the "Shock and Awe" Method
Recommended for anyone planning on Interviewing for Employment or Job Advancement |
|
Do you have the interviewing skills and the confidence needed to impress any potential employer? Learning, practicing and perfecting proper Interviewing Etiquette is NOT difficult and can be learned very quickly. However, it does take skills. Take advantage of your own personal LIfe Coach as you learn Interviewing Skills that reflect professionalism, confidence and success. This workshop guarantees to help every attendee feel more confident and to actually get excited instead of nervous to go to their next job interview. Every college graduate, every person striving to improve their employment opportunities must attend this very popular workshop.
Interviewing Etiquette, The “Shock & Awe” Approach Outline
I. First Impressions
- How we Walk
- How we Sit
- How we Dress
- How we Introduce Ourself
II. Do Your Homework
- Research
- Who’s the Boss
- Who’s Interviewing You
- Familiar with Products & Services
III. Know Who You Are & Why You’re Different
- Self Assessment
- Anecdotes
- Know the Questions/Practice the Answers
- Practice
IV. “What is Your Greatest Weakness?”
V. Listen & Follow
- Listen
- Don’t Talk too Much
- Don’t Be too Familiar
- Appropriate Language
- Don’t be Cocky
- Don’t Appear Desparate
- Ask Questions
VI. Logistic Preparation
- Drive Ahead of Time
- Plan for the Rain
- Extra Copies
- A Briefcase
- Digital Presentations
- Car
- Personal Health
|
|
|
 |
Sexual Harassment, What I Need to Know
Recommended for All companies |
|
 |
|
Never before have companies been held to such a high legal standard as today. Knowledge is power. Not only for you, the company, but for your employees. Educating every single employee on what sexual harassment is, what can be done
to avoid sexual harassment, and what the legal ramifications can be from violating
this law for both the violator and the company that fails to educate its employees is what will best protect you, the company. Many many adults simply don't realize
when they are "crossing the line". This workshop should be repeated once per year
to help ensure that your company sets the tone for a professional company providing their employees a safe environment, free from persecution, discrimination & unprofessional behavior. The cultural of any company is set by
its leaders and maintained by ensuring that employees are well informed on
expectations with regards to behavior, professionalism, fairness and excellence.
Don't put this opportunity off another day to improve employee relationships. Schedule now.
Sexual Harassment Workshop Outline
I. Definition of Sexual Harassment
- Unwanted sexual advances
- Offering Employment Benefits
- Threats
- Visual Contact
- Verbal Propositions
- Verbal Abuse
- Physical Conduct
II. Employer Liability
- Known or Should have Known
- Non-employees
III. Employer Obligations
- Reasonable Steps
- Workplace Free from Sexual Harassment
- Distributing Information
- Classroom Training
- Procedure for Filing Complaints
- Fully & effective Investigation
- Informing of Steps Taken
IV. Filing Complaint
- Written Complaint
- Companies with more than 15 employees
- 180 days versus 300 days
- Fines or damages
- Back Pay
- Attorneys Fees
- Changes in Policies
- Private Lawsuit
V. Conduct of a Professional
- Character
- Respect
- Company Cultural
- Personal Legacy
- Key to Success
|
|
|
 |
Dining Etiquette for Professionals
Recommended for all Professionals |
|
Statistics show a direct relationship between dining etiquette skills and education level. Really! Are you prepared to go to dinner with your potential boss? Are you prepared to dine with dignitaries or potential clients? Don't prepare yourself every single way academically and then forget to perfect your dining etiquette. This workshop is so fun, yet so vital in helping you have the confidence and skills to be able to dine with anyone, anywhere with ease, comfort and even enjoyment. Business protocol most definitely includes dining etiquette so take advantage of this easy to use professional training and give yourself the confidence you need to succeed. This is a MUST ATTEND for any professional.
Dining Etiquette Workshop Outline:
I. Dining Etiquette/Why it Matters
II. Dining Etiquette Skills
- A Time to Connect
- Proper Table Setting
- Compliment the Cook/Host
- Table Linens
- Wait
- Honoring Other’s Traditions
- Stand
- Correct Use of Utensils
- Know Your Utensils
- American Style versus Continental Style
- Serving & Buttering Bread
- Passing
- Tasting
- Unique Foods
- Declining Food
- Removing Unwanted Items
- Awkward Moments
- Buffet Lines
- Forks or Fingers?
- Accidents at the Table
- Taking the Last Bite
- Plates Shouldn’t Sparkle
- No Licking
- Heaping Plates
- Soup Etiquette
- Conversation
- Noises
- Don’t Correct Others
- Who Sits Where
- Who Pays
- and more
|
|
|
 |
Finer Points of Service
Recommended for ALL restaurant staff for Full service & Partial Service establishments |
|
Is your restaurant staff performing at its Peak Performance Level? Is your restaurant known for its impeccable service, professional staff and its devotion to customer satisfaction? Do you want to be? This amazing workshop will guarantee to bring your staff up to a professional level that will absolutely change the atmosphere of your restaurant and absolutely be noticed and appreciated by your customers. Yes, your food must be good and a great value, but what really creates customer loyalty? Your staff. Your customers want to feel like they are appreciated, valued and that your staff truly believes it is an honor to serve them. Communication skills, conflict resolution and professionalism are all important aspects to creating success. This workshop will deliver these goals. Don't wait. Schedule Today.
Finer Points of Service Workshop Outline
I. Reputation
- Attitude
- Excellence
- Cleanliness
- Unity
- Respect
- Gratitude
II. Greeting--A Proper Welcome & Introduction
- Hostess Responsibility
- Server Responsibility
III. Taking an Order
- Specials
- Suggestions
- Proper Order
- Ask appropriate Questions
- Writing vs Memory
- Proper Seat #s
- Time Element
- Use Every Key
- Verify Correct
IV. Relationship with Customers
- Professionalism
- Over Friendly
- Absent
- Loyalty
V. Serving Order
- Timing (Lunch vs Dinner)
- Bread Plates
- Look & Verify
- Clearing Plates & Table Cleanliness
- Tray Stand vs Arms
- Keep a free hand
- Mistakes & Corrections
- Manager Involvement & Notifications
- Refills
VI. Monitor
- Customer Satisfaction: cooked properly, condiments, extras
- Pass/Comment vs Pass/Non Comment
- Pre-bus
- Table Cleanliness
VII. Dessert Sale
- Showcase
- After-Dinner Drinks
- Know the details
VIII. Present Check
- Who
- Discretion
- Separate vs Together
IX. Next Turn
- Condiments
- Table and Seats
- Floor
- Attitude
X. Team Player
- 110%
- Being Positive
- Complaints
- Gossip
- Look for the Good
|
|
|
 |
Customer Service...It's All In the Details
Including Being a Gentleman, Being a Lady, Treating our Customers as Valued Guest, Professional Telephone Protocol, Email -- Cellphone & Social Media Etiquette Recommended for all professionals who deal in customer service |
|
 |
|
Customer Service Training has never been easier. Don’t you wish that every company you contacted via the telephone treated you with respect, valued your time and truly showed gratitude for your interest in their services or products? These are skills that can be taught. Workplace etiquette begins with living by the principles of what it means to be a gentleman or a lady and this workshop is a great tool in improving business protocol on every level. Don’t underestimate the difference that knowing and using these skills can bring to the personal and professional success of every individual and company. This workshop is designed to remind individuals of the role that they play in helping others to feel valued and comfortable. If you want to truly be respected, honored and remembered for all the right reasons, you don’t want to miss this amazing opportunity for self improvement. When we improve ourselves, everything and everyone around us notices and improves as well. Proper business etiquette is the solution for excellent customer service. This workshop is appropriate for any business, any social group both men or women.
I. Define a Gentleman
- Proper Introductions
- Doors
- Speech
- Behavior
- When to Pay
- Dress
- Stand
- Physical Affection
- Helpful
- Borrowing Money
- Keep my Word
- Good Hygiene
- Character
- Priority is the Reputation of the Lady
II. Define a Lady
- Graceful
- Kind
- Avoids Gossip
- Confident
- Trustworthy
- Well Read/World Events
- Avoids being the Center of Attention
- Appropriate Dress
- Not too Loud
- Balance in Conversation
- Never Puts her Reputation at Risk or of Others
- Interested in Others more than Self
III. Professional Telephone Protocol (25 essential telephone skills for success)
- Greetings
- Call Waiting
- Placing Customers on Hold
- Transfers
- Respect
- much, much more
IV. Email Etiquette
- Response Time
- Verb-age
- Protect Your Reputation
- Protect Your Relationships
- Security
V. Cell Phone Etiquette
- Ring tones
- Public Use
- Conversation
- When Not to Answer
- Texting versus Talking
- Texting Etiquette
VI. Social Media Etiquette
- The Me, Myself and My Mentality
- Think First
|
|
|
 |
Teaching My Children Etiquette, the How, What & Why Workshop
Recommended for parents with children from birth to 12 years of age |
|
Do we want our children to "stand out" because they are polite, have impeccable
character and strive to live lives of excellence? Do we want our children to
succeed both personally and professionally? Of course we do. It's NEVER
NEVER too late to give our children the skills they need to succeed and be happy.
This workshop is an absolute favorite of thousands of parents who have walked
away from it with a new commitment to teaching manners in the home. This
workshop will give you real skills to pass on to your children. It will help you to
understand the value of passing these skills on to the next generation for the sake
of our entire society. These skills are super easy to learn, fun to initiate into the
home and the results....well see for yourself. You will not be disappointed. This is
a MUST ATTEND for every parent!
Teaching my Children Etiquette, the How, What & Why Workshop Outline
I. Define Etiquette, Why does it Matter?
II. A Proper Introduction
- Smile
- Strong Voice
- Eye Contact
- Firm Handshake
- Remember Names
- Slow Down
III. Corrections
- Rules of the Heart
- Correcting-An Act of Love
- Disappointment vs Anger
- Privacy promotes Respect & Honor
IV. A Sincere Apology
- Recognize
- Admit without Excuse
- Say it-Sincerely
- Commitment
- Keep our Word
- Accept & Move On
- Restitution
V. Accepting the Word “No” Graciously
- Expectations Clear--What Words
- Consequences Clear
- Step back
- Rewards
VI. A Casual Society
- Respect for Adults
- Opportunities to Serve
- Stand for Respect
- Addressing Adults
VII. Dining Etiquette
- It’s not the Rules, It’s the Purpose
- Over 25 Proper Dining Etiquette Tips
|
|
|
|
|
|
|
|