Your Business Etiquette Professional Training Choices

Business Etiquette starts right here. This is an amazing Workshop for any company who desires to help their employees become impeccable professionals who define success. Employees will walk away from this workshop with a new commitment to integrity, higher work performance, unity, excellence both personally and professionally and an overall greater devotion to self improvement. By so doing, every company will rise to a greater level of productivity, commitment and success. This workshop comes with a 100% money back Guarantee that you will witness a noticeable change in the environment of your staff. It truly will be some of the best money you can invest in your company. Improving Customer Service begins with a Professional Staff. Here are some of the topics covered in this workshop:

Professional Workshop Outline:

I. Professionals

• Are Passionate
  
• Have Integrity

II. A Professional is Positive

• Why
  
• Unkind Remarks
  
• Gossip
  
• Unofficial Complaints
  
• Faults
  
• “Lift”

III. A Professional Works Well with Others

• Make things Right Immediately
• Look for Good in Others
• Everyone Has Something to Offer
• Great Listener
• Communicates Clearly
• Punctuality

IV. A Professional Gives Compliments

V. A Professional is Organized

• Management of Time
  
• Work Space
  
• Priorities

VI. A Professional Helps Others Succeed

• Delegators of Responsibility
  
• Meeting and Evaluations
  
• Joy in Success of Team
  
• Team well Equipped

VII. A Professional Helps Carry the Load

• Flexibility
  
• Give 110%
  
• Show Your Team Spirit
  
• Realize the Importance of Your Network

VIII. A Professional is Accountable

• Ethical Standards
  
• Devoted to the Cause
  
• Customer Satisfaction #1
  
• Accepts Responsibility
  
• Is Strong, yet Humble

IX. Criticism versus Correction

X. A Professional Leads by Example

• Enthusiastic
  
• Initiative
  
• “Cool” Under Pressure
  
• You are the Expert
  
• Committed to Self Improvement

Do you have the interviewing skills and the confidence needed to impress any potential employer? Learning, practicing and perfecting proper Interviewing Etiquette is NOT difficult and can be learned very quickly. However, it does take skills. Take advantage of your own personal LIfe Coach as you learn Interviewing Skills that reflect professionalism, confidence and success. This workshop guarantees to help every attendee feel more confident and to actually get excited instead of nervous to go to their next job interview. Every college graduate, every person striving to improve their employment opportunities must attend this very popular workshop.

Interviewing Etiquette, The “Shock & Awe” Approach Outline

I. First Impressions

• How we Walk
• How we Sit
• How we Dress
• How we Introduce Ourself

II. Do Your Homework

• Research
• Who’s the Boss
• Who’s Interviewing You
• Familiar with Products & Services

III. Know Who You Are & Why You’re Different

• Self Assessment
  
• Anecdotes
  
• Know the Questions/Practice the Answers
  
• Practice

IV. “What is Your Greatest Weakness?”

V. Listen & Follow

• Listen
• Don’t Talk too Much
• Don’t Be too Familiar
• Appropriate Language
• Don’t be Cocky
• Don’t Appear Desparate
• Ask Questions

VI. Logistic Preparation

• Drive Ahead of Time
  
• Plan for the Rain
  
• Extra Copies
  
• A Briefcase
  
• Digital Presentations
  
• Car
  
• Personal Health

Never before have companies been held to such a high legal standard as today. Knowledge is power. Not only for you, the company, but for your employees. Educating every single employee on what sexual harassment is, what can be done to avoid sexual harassment, and what the legal ramifications can be from violating this law for both the violator and the company that fails to educate its employees is what will best protect you, the company. Many many adults simply don't realize when they are "crossing the line". This workshop should be repeated once per year to help ensure that your company sets the tone for a professional company providing their employees a safe environment, free from persecution, discrimination & unprofessional behavior. The cultural of any company is set by its leaders and maintained by ensuring that employees are well informed on expectations with regards to behavior, professionalism, fairness and excellence. Don't put this opportunity off another day to improve employee relationships. Schedule now.

Sexual Harassment Workshop Outline

I. Definition of Sexual Harassment

• Unwanted sexual advances
• Offering Employment Benefits
• Threats
• Visual Contact
• Verbal Propositions
• Verbal Abuse
• Physical Conduct

II. Employer Liability

• Known or Should have Known
• Non-employees

III. Employer Obligations

• Reasonable Steps
• Workplace Free from Sexual Harassment
• Distributing Information
• Classroom Training
• Procedure for Filing Complaints
• Fully & effective Investigation
• Informing of Steps Taken

IV. Filing Complaint

• Written Complaint
• Companies with more than 15 employees
• 180 days versus 300 days
• Fines or damages
• Back Pay
• Attorneys Fees
• Changes in Policies
• Private Lawsuit

V. Conduct of a Professional

• Character
• Respect
• Company Cultural
• Personal Legacy
• Key to Success

Statistics show a direct relationship between dining etiquette skills and education level. Really! Are you prepared to go to dinner with your potential boss? Are you prepared to dine with dignitaries or potential clients? Don't prepare yourself every single way academically and then forget to perfect your dining etiquette. This workshop is so fun, yet so vital in helping you have the confidence and skills to be able to dine with anyone, anywhere with ease, comfort and even enjoyment. Business protocol most definitely includes dining etiquette so take advantage of this easy to use professional training and give yourself the confidence you need to succeed. This is a MUST ATTEND for any professional.

Dining Etiquette Workshop Outline:

I. Dining Etiquette/Why it Matters

II. Dining Etiquette Skills

• A Time to Connect
• Proper Table Setting
• Compliment the Cook/Host
• Table Linens
• Wait
• Honoring Other’s Traditions
• Stand
• Correct Use of Utensils
• Know Your Utensils
  
• American Style versus Continental Style
  
• Serving & Buttering Bread
  
• Passing
  
• Tasting
  
• Unique Foods
  
• Declining Food
  
• Removing Unwanted Items
  
• Awkward Moments
  
• Buffet Lines
  
• Forks or Fingers?
  
• Accidents at the Table
  
• Taking the Last Bite
  
• Plates Shouldn’t Sparkle
  
• No Licking
  
• Heaping Plates
  
• Soup Etiquette
  
• Conversation
  
• Noises
  
• Don’t Correct Others
  
• Who Sits Where
  
• Who Pays
  
• and more

Is your restaurant staff performing at its Peak Performance Level? Is your restaurant known for its impeccable service, professional staff and its devotion to customer satisfaction? Do you want to be? This amazing workshop will guarantee to bring your staff up to a professional level that will absolutely change the atmosphere of your restaurant and absolutely be noticed and appreciated by your customers. Yes, your food must be good and a great value, but what really creates customer loyalty? Your staff. Your customers want to feel like they are appreciated, valued and that your staff truly believes it is an honor to serve them. Communication skills, conflict resolution and professionalism are all important aspects to creating success. This workshop will deliver these goals. Don't wait. Schedule Today.

Finer Points of Service Workshop Outline

I. Reputation

• Attitude
• Excellence
• Cleanliness
• Unity
• Respect
• Gratitude

II. Greeting--A Proper Welcome & Introduction

• Hostess Responsibility
  
• Server Responsibility

III. Taking an Order

• Specials
• Suggestions
• Proper Order
• Ask appropriate Questions
• Writing vs Memory
• Proper Seat #s
• Time Element
• Use Every Key
• Verify Correct

IV. Relationship with Customers

• Professionalism
• Over Friendly
• Absent
• Loyalty

V. Serving Order

• Timing (Lunch vs Dinner)
• Bread Plates
• Look & Verify
• Clearing Plates & Table Cleanliness
• Tray Stand vs Arms
• Keep a free hand
• Mistakes & Corrections
• Manager Involvement & Notifications
• Refills

VI. Monitor

• Customer Satisfaction: cooked properly, condiments, extras
  
• Pass/Comment vs Pass/Non Comment
  
• Pre-bus
  
• Table Cleanliness
  

VII. Dessert Sale

• Showcase
  
• After-Dinner Drinks
• Know the details
  

VIII. Present Check

• Who
  
• Discretion
  
• Separate vs Together
  

IX. Next Turn

• Condiments
  
• Table and Seats
  
• Floor
  
• Attitude
  

X. Team Player

• 110%
  
• Being Positive
  
• Complaints
  
• Gossip
  
• Look for the Good

Customer Service Training has never been easier. Don’t you wish that every company you contacted via the telephone treated you with respect, valued your time and truly showed gratitude for your interest in their services or products? These are skills that can be taught. Workplace etiquette begins with living by the principles of what it means to be a gentleman or a lady and this workshop is a great tool in improving business protocol on every level. Don’t underestimate the difference that knowing and using these skills can bring to the personal and professional success of every individual and company. This workshop is designed to remind individuals of the role that they play in helping others to feel valued and comfortable. If you want to truly be respected, honored and remembered for all the right reasons, you don’t want to miss this amazing opportunity for self improvement. When we improve ourselves, everything and everyone around us notices and improves as well. Proper business etiquette is the solution for excellent customer service. This workshop is appropriate for any business, any social group both men or women.

I. Define a Gentleman

• Proper Introductions
• Doors
• Speech
• Behavior
• When to Pay
• Dress
• Stand
• Physical Affection
• Helpful
• Borrowing Money
• Keep my Word
• Good Hygiene
• Character
• Priority is the Reputation of the Lady

II. Define a Lady

• Graceful
• Kind
• Avoids Gossip
• Confident
• Trustworthy
• Well Read/World Events
• Avoids being the Center of Attention
• Appropriate Dress
• Not too Loud
• Balance in Conversation
• Never Puts her Reputation at Risk or of Others
• Interested in Others more than Self

III. Professional Telephone Protocol (25 essential telephone skills for success)

• Greetings
• Call Waiting
• Placing Customers on Hold
• Transfers
• Respect
• much, much more

IV. Email Etiquette

• Response Time
• Verb-age
• Protect Your Reputation
• Protect Your Relationships
• Security

V. Cell Phone Etiquette

• Ring tones
• Public Use
• Conversation
• When Not to Answer
• Texting versus Talking
• Texting Etiquette

VI. Social Media Etiquette

• The Me, Myself and My Mentality
• Think First

Do we want our children to "stand out" because they are polite, have impeccable character and strive to live lives of excellence? Do we want our children to succeed both personally and professionally? Of course we do. It's NEVER NEVER too late to give our children the skills they need to succeed and be happy. This workshop is an absolute favorite of thousands of parents who have walked away from it with a new commitment to teaching manners in the home. This workshop will give you real skills to pass on to your children. It will help you to understand the value of passing these skills on to the next generation for the sake of our entire society. These skills are super easy to learn, fun to initiate into the home and the results....well see for yourself. You will not be disappointed. This is a MUST ATTEND for every parent!

Teaching my Children Etiquette, the How, What & Why Workshop Outline

I. Define Etiquette, Why does it Matter?

II. A Proper Introduction

• Smile
  
• Strong Voice
• Eye Contact
• Firm Handshake
• Remember Names
• Slow Down

III. Corrections

• Rules of the Heart
• Correcting-An Act of Love
• Disappointment vs Anger
• Privacy promotes Respect & Honor

IV. A Sincere Apology

• Recognize
• Admit without Excuse
• Say it-Sincerely
• Commitment
• Keep our Word
• Accept & Move On
• Restitution

V. Accepting the Word “No” Graciously

• Expectations Clear--What Words
  
• Consequences Clear
  
• Step back
  
• Rewards
  

VI. A Casual Society

• Respect for Adults
  
• Opportunities to Serve
  
• Stand for Respect
  
• Addressing Adults
  

VII. Dining Etiquette

• It’s not the Rules, It’s the Purpose
  
• Over 25 Proper Dining Etiquette Tips